Since the doll hospital staff are of a certain age group, ahem, our protocol will be as follows: We respectfully ask that you wear a mask while in the store. We are operating by appointment as the shop is small and social distancing would be a problem with an open door policy We are sanitizing common touch areas in the shop as well as merchandise As always, we are accepting new repair over the counter as well as by mail, UPS or FedEx. We will limit the number of people allowed in the store(see above) We do accept ApplePay and GooglePay for contactless checkout. Our store hours are changed, currently, we will be available Tuesday-Friday 10-3, we will reopen on Saturdays at some point, but not yet Anyway, thank you for reading through to the end. Please, be smart, stay safe and stay well..and most importantly STAY CALM.